Q: As a new client, how can I trust your company?
A: Jieyang Xingli Hardware Co., Ltd (Business Registration #445200000062856) is a manufacturer with 40+ years of industry experience. We offer:
✅ Real-time video factory audits via online
✅ Free sample testing with your preferred laboratory
✅ 300+ client testimonials from 50 countries
Q: How can I get a sample to check your quality?
A: We provide free standard samples (excluding custom OEM/ODM) with two options:
1. Use your courier account for shipping
2 . Prepay freight cost (refundable with bulk orders)
Sample request process: submit order list → receive proforma invoice → confirm payment/shipping method
Q: How long can I expect to get the sample?
A: Standard samples: Ready in 24-48 hours
Custom samples: 3-5 working days for production
Global delivery: 5-7 business days via DHL/UPS
Expedited service is available upon request
Q: Do you make customized products based on our design drawings?
A: As a dedicated OEM/ODM partner, we specialize in:
Technical drawings implementation
Sample structure analysis
Functional prototyping
Q: How do you guarantee the quality of product?
A: Our 4-stage quality control system:
Raw material batch testing (ASTM/EN standards)
In-process dimensional checks (0.1mm tolerance)
100% functional testing (200,000-cycle validation)
Third-party certification (upon request)
Q: Can we use our logo for packing?
A: Yes, we offer:
📦 Logo printing/embossing
📦 Custom color packaging design
📦 Retail-ready labeling
Provide vector files (AI/PDF) for optimal results
Q: What is the MOQ?
A: Standard products: 500 ctns
Custom OEM/ODM: 1,000 ctns
Q: How long is the whole procedure taking?
A: Typical lead times after deposit:
1. Material procurement: 10-15 days
2. Bulk production: 30-35 days
3. Quality inspection: 5-10 days
*Expedited 30-day turnaround (+15% fee)*
Q: What about the transportation and delivery date?
A: 🚢Ocean freight: 25-40 days (FOB/CIF available)
🔄 EXW/FCA terms for forwarder arrangements
Real-time logistics tracking provided
Q: When can I get the price?
A: We guarantee to provide a detailed quotation within 24 hours of receiving your inquiry. For urgent requests requiring expedited processing, please:
• Call us
• Include "URGENT QUOTE REQUEST" in your email subject line
This ensures immediate escalation to our senior engineering team for prioritized evaluation.